What can be returned?
For hygienic purposes, there is strictly no refunds or exchanges permitted on any hijabs, undercaps or accessories for change of mind unless faulty or damaged. All other full priced items, or items deemed as faulty, can be returned or exchanged within 10 days from the purchase date. Only unworn products in their original condition may be returned with all tags still attached. Sale items purchased from Tasnim’s Collection cannot be refunded but may be returned for an exchange or credit note.
All refunds can only be made to the same payment method as the original purchase. For example, if purchase was made via credit card the refund must be made on the same card.
When do items need to be returned by?
You are able to return any items within 10 days of the original purchase date.
Where do items need to be returned to?
Items will need to be returned to our business address in Western Australia, 6155. The full return address will be provided to you once your enquiry has been confirmed.
How do I return items?
To return an item, contact us with your return enquiry. Once your return has been confirmed, we will provide you with our delivery address and refund details. Please note, all return postage costs must be paid for by the customer. We also advise that you send back your returns with a trackable service so as to avoid any delays for your refunds and credits. Instore returns and exchanges maintain the same policies and procedures.
Shipping for returns?
Shipping for returns is paid for by the customer. Unfortunately, we are unable to refund the cost of postage on any orders unless goods supplied are faulty or incorrectly provided.
Credit for returns?
For refunds, we will return the funds to your PayPal account or credit card account once we receive your goods. Please allow up to 5 working days for refunds to be processed.
For exchanges, we will issue you with an exchange voucher once we receive your goods. This voucher will be used to purchase a new item from our online store and is valid for 12 months. If you have any issues with your exchange voucher you can contact us via email. Please note, exchange vouchers do not include the cost of return postage.
Conditions of return
Items must be returned in their original condition with tags attached. Items will not be accepted for return if they are stained, worn, soiled or modified from their original condition.
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